Frequently Asked Questions

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Which Icon RIde e-bike is right for me?

We have a bike for every adventure!

  • Fat Tire Bikes: Perfect for all-terrain riding, from sandy beaches to rugged trails.
  • Commuter Bikes: Designed for efficient and comfortable city riding and daily errands.
  • Cargo Bikes: Ideal for carrying groceries, packages, or even the kids.
  • Folding Bikes: Great for those with limited storage space or who need to combine biking with public transport.
  • Mountain Bikes : Built for tackling challenging off-road trails with an extra boost.

How long does the battery last?

Our e-bikes offer 80+ km per charge, depending on the model, speed mode, and terrain. All batteries are fast-charging and designed for long-term performance.

Can I ride my e-bike in the rain?

Our e-bikes are built to be water-resistant (not waterproof). They can handle light rain and puddles without any issue. However, you should avoid exposing the bike to heavy downpours, deep water, or using a pressure washer for cleaning, as this can damage the electronic components.

How fast do Icon Ride e-bikes go?

Icon Ride e-bikes can reach speeds of 25–45 km/h, depending on pedal assist and throttle usage, while staying fully road-safe and compliant.

Are the e-bikes water-resistant?

Yes! All our models are IP-rated water-resistant, meaning they handle light rain and wet roads with no issues. Just avoid deep water or pressure washing.

What kind of maintenance do e-bikes need?

Our e-bikes require minimal maintenance — mainly tire pressure checks, brake adjustments, and occasional chain lubrication. All parts are easy to access and replace.

Where can I buy spare parts or accessories?

We stock a range of genuine spare parts and accessories on our website. If you can't find what you are looking for, please reach out to our support team with your bike's model and serial number, and we will be happy to assist you.

What payment methods do you accept?

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard), PayPal.

Do you offer warranty and support?

Yes, every Icon Ride e-bike comes with a standard warranty covering major components. Our support team is always available to help with setup, troubleshooting, or repairs.

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